Returns & Shipping Policy

Last Updated: [insert date]

Thank you for shopping at sun-treatmetn-uv.online.
This page explains our Shipping Policy and Returns/Refunds Policy.
By placing an order on our Website, you agree to the terms below.

1. Shipping Policy
1.1 Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed the next business day.

If there are delays due to stock issues or unexpected situations, we will notify you via email.

1.2 Delivery Time

Estimated delivery times:

Domestic orders: 3–7 business days

International orders: 7–21 business days

Delivery times depend on your location, local courier service, weather, and customs clearance.

1.3 Shipping Fees

Shipping charges are calculated at checkout based on your address and order weight.

International customers are responsible for any customs duties, import taxes, or additional fees.

1.4 Order Tracking

When your order is shipped, we will send you a tracking number to your email.

You can check the delivery status through the courier’s tracking system.

1.5 Incorrect or Incomplete Address

Please ensure your shipping details are correct.

We are not responsible for delays, failed deliveries, or lost packages due to incorrect addresses provided by the customer.

1.6 Missing, Lost, or Delayed Packages

We are not liable for:

Courier delays

Weather or customs delays

Parcels stolen or lost after being marked as “Delivered”

We will, however, help you contact the courier to locate the package.

2. Returns & Refunds Policy
2.1 Eligibility for Returns

You may request a return if:

The item is unused, unopened, and in its original packaging

The request is made within 7–14 days of receiving the item (you choose the timeframe)

Items that cannot be returned:

Used or opened products

Items damaged due to customer mishandling

Promotional or final-sale items

Skincare/cosmetic products that have been opened (for hygiene reasons)

2.2 Return Process

To request a return:

Contact us at [your email] with your order number

Provide photos/videos of the product (if damaged/incorrect)

Wait for our confirmation before sending the item back

2.3 Return Shipping Costs

Customers are responsible for the shipping cost to return items

We will cover return shipping only if the product sent was incorrect or defective

2.4 Refund Policy

Once we receive and inspect the returned item:

Approved refunds will be issued to your original payment method

Processing may take 3–10 business days depending on your bank or payment provider

Shipping fees are non-refundable

2.5 Damaged or Defective Items

If you receive a damaged or defective item:

Contact us within 48 hours with clear photos

We will review the case and offer a replacement or full refund

3. Contact Information

If you have any questions regarding Shipping or Returns, contact us at:

Email: Koreancosmeticgolbal@gmail.com
Phone: +601164556217
Address: 204, Jalan Bendahara, Kampung Bukit China, , Bukit Baru, Malaysia

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